POSITION SUMMARY:
In this fast-paced, customer service and animal welfare orientated position, the Timmins & District Humane Society (TDHS) Receptionist-Adoption Coordinator is truly the face in helping companion animals find their fur-ever homes. This position is responsible for greeting and serving clientele; answering telephone and electronic communications; animal surrenders; stray animal admissions and pound releases; donations; animal welfare education/information; and various other administrative duties. They also assist in the day-to-day care of animals in a limited capacity and/or as needed.
Individuals must be available to work certain holidays, as well as overtime, as needed.
Individuals must also be available for on-call/emergency after hours service occurring on a rotational basis.
Regular Shifts:
• Monday, Wednesday, Friday: 9:00am to 5:00pm
• Tuesday, Thursday: 10:00am to 6:00pm
Shift Hours: 8hrs (30-minute lunch)
Start Date: Immediately
Regular Rate of Pay: $20.50 per hour (3mos probationary period) $22.00 per hour (regular rate after probation)
On-Call Rate of Pay: $1/hr plus increased wage rate for any call outs.
Vacation: Two (2) weeks of paid vacation per year.\
ESSENTIAL FUNCTIONS:
• Greets and assists clientele attending the shelter.
• Attends to various communication formats (i.e. answering telephone, responding to emails, etc.).
• Coordinates pet adoption services, which include but are not limited to: adoption inquiries; adoption application process; education and support of adoptive families; and manage foster-to-adopt animal care related appointments.
• Assists clientele with matters involving stray, lost, aggressive, ill and/or injured animals; admits strays and animal surrenders; performs pound releases; admits and assists with sick/injured/compromised animals for end-of-life procedures.
• Coordinates and processes volunteer applications.
• Responsible for relevant administrative and data-entry duties associated with adoptions, animal care, surrenders, pound services and volunteers.
• Communicates and works with shelter veterinary team regarding any identified health problems or concerns regarding shelter and/or foster-to-adopt animals.
• Maintains reception area in a clean and organized manner at all times.
• Responsible for financial transactions, invoicing, related documentation and use of POS machine.
• Manages sale of City of Timmins dog and cat licenses and related records.
• Provides education/information regarding animal welfare and/or municipal animal control bylaws.
• Works with and supports local animal control officers.
• Completes emergency after hours duties which entails responding to animal control admissions; impoundment releases; foster-to-adopt home inquiries; animal care duties; and/or emergency end of life services.
• Provides education, support and assistance to volunteers.
• Promptly reports any safety, animal care, clientele-related issues or concerns to the Executive Director or their designate.
• Abides by all TDHS policies and procedures.
• Works in compliance with the Occupational Health and Safety Act and Bill 168 (Violence and Harassment in the Workplace).
• Attends to other duties as deemed necessary by the Executive Director or their designate.
QUALIFICATIONS AND SKILLS:
• Possess a genuine interest and compassion for animals that translates to being their champion and advocate in all matters of animal welfare.
• Must own their own vehicle.
• Possess excellent command of the English language, both verbal and written. The ability to speak French is considered a strong asset.
• Possess education and/or relevant experience in areas of clerical, administrative, and/or customer service work.
• Possess a strong understanding of Microsoft Outlook, Word, and Excel. Knowledge of Microsoft Access would be considered an asset.
• Possess strong interpersonal and conflict resolution skills.
• Possess excellent time-management and organizational skills in order to complete assigned tasks in timely manner and to a high standard.
• Possess the ability to problem-solve quickly and be adaptable to unexpected changes/demands.
• Must be dependable and reliable.
• Possess experience, skills and/or training in dealing with stressful and/or emotionally charged situations.
• Possess the ability to work in both a team and/or independent environment.
• Possess the ability to take the initiative on tasks and/or ideas that benefit the animals and TDHS as a whole.
• Must be able to commit to a regular work schedule, with occasional overtime, as needed.
• Must be available to work some weekends and holidays, as needed.
• Must live within thirty (30) minutes of shelter in order to response to after-hour emergency calls, as per contract with the City of Timmins.
• Must not have allergies limiting or affecting the ability to care/interact with animals.
• Must not have any physical limitations that would impede the ability to complete identified work responsibilities (i.e. ability to lift 30lbs or over; be on their feet most of the day).
• Must provide a clean and current Level 2 Criminal Record Check.
• Education and/or relevant experience in animal care and animal handling would be considered assets.